Responsible Lending

We aim to:

• Provide clear and transparent information about borrowing
• Avoid misleading or unrealistic claims about loan products
• Encourage users to borrow only what they can comfortably afford to repay
• Promote awareness of the financial risks associated with borrowing

Before applying for any loan, you should carefully consider:

• Your current income and monthly expenses
• Your ability to repay the loan on time and in full
• Whether the loan is truly necessary for your situation

You should only apply for a loan if you are confident that repayments can be made without causing financial difficulty to yourself or your household.

Loan terms and interest rates vary depending on the lender and your individual circumstances. Typical repayment periods may range from short-term to longer-term agreements.

APR and total repayment costs will differ between lenders. You should always carefully review the full terms and conditions before accepting any loan offer.

Failure to repay a loan on time may result in:

• Additional fees and charges being applied to your account
• Increased interest accruing on the outstanding balance
• A negative impact on your credit file and future borrowing ability
• Possible referral to a collections agency

Each lender has their own policies regarding missed payments and collections, which will be outlined in your loan agreement.

If you are unable to make a repayment:

• You should contact your lender immediately — do not wait
• The lender may be able to offer alternative repayment arrangements
• If the issue is not resolved, your account may be passed to a third-party collections agency

Late payments may result in additional charges. These charges vary between providers and will be clearly outlined in your loan agreement before you sign.

Repeated missed payments may significantly affect your creditworthiness and your ability to obtain credit in the future.

Some lenders may offer loan extensions or renewals. However, you should be aware that:

• Additional fees and interest charges may apply
• The total amount repayable will increase
• Extending or renewing a loan should be considered very carefully, especially if you are already experiencing financial difficulty

If you are considering consolidating existing debts into a single loan, please be aware:

• The new loan may carry a higher interest rate than existing debts
• The repayment period may be extended, meaning you pay for longer
• The total amount repaid over the full term could be higher

Always compare all available options and seek independent advice before proceeding with debt consolidation.

Some lenders may use automated systems to assess loan applications. This means decisions can be made quickly without direct human intervention. If you have concerns about an automated decision, you may have the right to request a manual review — please contact your lender directly.

If you are struggling financially, it is important that you:

• Do not ignore the situation — acting early gives you more options
• Contact your lender as soon as possible to discuss your circumstances
• Seek free, independent financial advice from a reputable organisation